Refund policy

To be eligible for a replacement, your item must be in the same condition that you received it. Accompanied by photo and video proof of claims. You’ll also need the receipt or proof of purchase. 

To start a conversation about a defective item, you can contact us at sales@sivispacem.com.

If your replacement is accepted, our customer care team will work with you directly.  

You can always contact us for any return question at sales@sivispacem.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All items are final sale. Please get in touch if you have questions or concerns about your specific item.
 
Exchanges
We only accept exchanges on merch, or defective products. On a case to case basis. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not offer refunds. 

Please contact sales@sivispacem.com for more information.